SmallBizGenius Analysis
Qustodio is a parental control app that receives mixed reviews. While some customers praise its ease of use and features, many others report issues with functionality, customer support, and the ability of children to bypass restrictions.
Category Breakdown
Scores based on analysis of 276 recent reviews
Bypassing Restrictions
3.0/10Many reviewers report that children, especially those 9 and older, can easily bypass Qustodio's restrictions, particularly on iOS devices. This includes circumventing time limits and accessing blocked websites. One reviewer stated, "My kids were able to break Qustodio and completely bypass it."
25 reviews mention thisCustomer Service
2.5/10A significant number of reviewers express dissatisfaction with Qustodio's customer service, citing slow response times and a lack of helpful support. Some reviewers claim they received no response at all. One reviewer said, "Customer service is non existent."
20 reviews mention thisFunctionality Issues
3.5/10Several reviewers report various functionality issues, such as the app not working at all, blocking allowed websites, inaccurate screen time reporting, and problems with text message monitoring. One reviewer mentioned, "Expensive, and doesn’t work. Blocks websites (including school websites required by your children) even when you have switched it off."
18 reviews mention thisiOS Limitations
3.0/10Many reviewers note that Qustodio has significant limitations on iOS devices, including the ease with which time limits can be bypassed and inaccurate screen time reporting. One reviewer stated, "Time limits are easy to bypass when using iOS."
15 reviews mention thisEase of Use
7.0/10Some reviewers appreciate Qustodio's ease of use and straightforward setup process, particularly for basic functions. They find the interface intuitive and the features easy to access. One reviewer said, "Absolutely love this app! Easy to set up and easy to use."
12 reviews mention thisFalse Alerts and Inaccurate Reporting
3.0/10Several reviewers complain about false alerts and inaccurate reporting, such as harmless words being flagged or inaccurate search reports. This can lead to unnecessary stress and mistrust. One reviewer mentioned, "Lots of false alerts."
8 reviews mention thisRefund Issues
2.0/10Some reviewers report difficulty obtaining refunds, even when the app does not function as expected. They describe a lack of clear information on how to request a refund and unresponsive customer service. One reviewer stated, "It's impossible to find way to ask for refund."
5 reviews mention thisPros & Cons
What Customers Love
"Absolutely love this app! Easy to set up and easy to use."
"Very good at controlling screen time for Android phone."
"I like the button for pause individually for each kids when needed. And also to see which apps they’re using throughout the day."
"I search others Parental Control Apps in the market and Qustodio is the most completed App."
"Qutodio worked great for my family the past few years. I was able to set limits for their screen time and also set guidelines so that certain sites were blocked."
Common Complaints
"Time limits are easy to bypass when using iOS."
"Customer service is non existent."
"At first it worked fine, but now even though we are a premium member, it stopped working at all."
"Lots of false alerts"
"It's impossible to find way to ask for refund."
Common Questions About Qustodio
Answers derived from customer review patterns
Is Qustodio legit and trustworthy?
Qustodio is a legitimate parental control app, but its trustworthiness is questionable due to numerous reports of easily bypassed restrictions, functionality issues, and poor customer service. While some users find it helpful, many others experience problems with its reliability and effectiveness, particularly on iOS devices. The app's inconsistent performance and lack of responsive support raise concerns about its overall value and dependability. Therefore, potential users should carefully consider these issues before subscribing.
Based on 45 reviewsDoes Qustodio have good customer service?
Based on the reviews, Qustodio's customer service is generally considered poor. Many users report slow response times, unhelpful support, or no response at all when encountering issues. This lack of support can be frustrating for users who need assistance with setting up the app, troubleshooting problems, or requesting refunds. The negative feedback regarding customer service is a significant concern for potential users.
Based on 20 reviewsIs Qustodio worth it for small business?
Qustodio is not typically used for small business purposes, as it is designed for parental control rather than employee monitoring. However, if a small business owner is considering using it for monitoring employee devices, the app's unreliability and poor customer service make it a risky choice. There are likely better alternatives designed specifically for business use that offer more robust features and reliable support.
Based on 5 reviewsWhat is Qustodio's refund policy like?
According to the reviews, obtaining a refund from Qustodio can be difficult. Some users report a lack of clear information on how to request a refund and unresponsive customer service when attempting to do so. This can be frustrating for users who are dissatisfied with the app's performance or who wish to cancel their subscription. Potential users should be aware of these potential difficulties before subscribing.
Based on 5 reviewsHow easily can children bypass Qustodio's restrictions?
Many reviewers report that children, especially those 9 and older, can easily bypass Qustodio's restrictions, particularly on iOS devices. This includes circumventing time limits and accessing blocked websites. The ease with which children can bypass these restrictions is a major concern for many users and undermines the app's effectiveness as a parental control tool.
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